Even Enterprises Have Accidental Contact Centers
Contemporary contact centers are pushed to not only touch several channels, but maintain, optimize and personalize them. Fortunately, we have ways of exploring what your customers see to help confront...
View ArticleAre you prepared for multi-channel mayhem?
Customer care used to be housed in a physical facility, but a relatively recent whirlwind of the latest-and-greatest modes of communication has made the bricks-and-mortar contact center far less...
View ArticleIs your customer experience inside-out?
If individuals have multiple ways of engaging your brand (and vice versa), but those channels don’t “talk to each other” or track what they learn, then a valiant effort to make things simpler in the...
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